Choose a Local Agent You Can Meet Face-to-Face
When selecting a POS sales agent, choosing someone local makes a world of difference. A local agent is someone you can meet with in person—an actual, accessible professional, not someone in a far-off time zone who may be hard to reach when you truly need help. Because they live and work in your community, they understand your local market, customer base, and the unique needs of your business. And when issues arise, a local agent can show up in person to troubleshoot, train, or support you on-site.
Experience Matters—Work With Someone Established
The POS industry is highly transient, and many agents come and go quickly. Meanwhile, you’re often signing a contract that lasts three years or more. That’s why it’s essential to work with an agent who has at least three to four years of proven experience in the industry. A seasoned, established representative is far more likely to be around for the duration of your agreement and able to provide consistent support. Their experience means they not only know the system inside and out, but they also understand the needs of businesses like yours—and they often have the relationships and influence needed to escalate issues and get timely resolutions when it matters most.
The Value of Personalized Support
Not all payment and POS providers offer dedicated sales reps or live, personalized customer support. Choosing a provider with a real, accountable point of contact ensures you have someone to call instantly when something goes wrong—especially with mission-critical situations like deposits, funding delays, or system outages. Without that direct support, problems can feel overwhelming at the worst possible moments. A knowledgeable agent acts as your advocate, helping you diagnose issues, navigate solutions quickly, and avoid costly disruptions to your operations. When your business depends on reliable payments, having a real person in your corner isn’t just helpful—it’s essential.